Warranty : 2 Years for projectors
Lamp below 280W, 1 year or 1000 hrs.
Lamp above 280 W, 5 months or 500 hrs
Vivitek provides warranty on product sold by Direct or its Channel of Authorized Partners. The Warranty Period is based upon verifiable date of purchase.
How to get service:
In order to be eligible for service under this warranty, you MUST be the original purchaser of a Vivitek Projector with the original factory serial number. You will be required to register your Product at our website Product Registration If you have already registered your product, please follow as per the guidelines mentioned below:
For Offsite Projectors Warranty:
You will be asked to submit invoice as proof of purchase from Vivitek or an authorized dealer specifying the original date of purchase, in order to verify the warranty period on the projector. After receiving a Return Merchandise Authorization (RMA) number from the Service Centre, you must deliver the defective Projector to the Service Center with freight/transportation costs prepaid by you. All returns must have an RMA number printed/Legible written on the outside of the box. The projector must be in its original packaging or in packaging providing an equal degree of protection. Vivitek will not be responsible for damage to any returned Projector that occurs during shipping from you to the Service Center. Vivitek will pay for freight costs associated with shipping the repaired or replaced projector back to you.
For Onsite Projectors Warranty:
Please register your complaint at our web site Complaint Registration page. Our Customer Service Representative will contact you shortly .
You are encouraged to register your Projector online at www.vivitek.in. By registering your new projector, you will enable Vivitek to notify you of new products and creates a record that can be used if your product is lost or stolen. It also allows us to contact you in the unlikely event that a safety notification is required.
What Vivitek will do?
Vivitek will repair any defect in, materials or workmanship in the projector or at its sole discretion will replace the defective Projector. During the warranty period, Vivitek will supply new or refurbished replacement parts in exchange for defective part and/or will report the defective Projector without charge to you for labor or parts.
What is not covered?
Damage to the Projector that is caused by accident, misuse, abuse, negligence, alteration, natural disaster, or unauthorized repair of the Projector is not covered by this warranty. In addition, this warranty does not cover damage due to:
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
- Improper or incorrectly performed installation, setup adjustments, operation, repair or maintenance;
- power surges, connection to incorrect voltage, or combination with incompatible components or accessories;
- Repairs performed by anyone other than a service facility specifically authorized by Vivitek. You are responsible for all freight costs associated with shipping the defective Projectors to Vivitek’s Service Center. Also, consequential and incidental damages are not recoverable under the warranty.
If the factory serial number does not appear on your Projector, this warranty will not apply.
AFTER THE EXPIRATION OF THE WARRANTY PERIOD, YOU WILL BE CHARGED FOR LABOR, PARTS, AND ALL SHIPPING COSTS ON ANY REPAIR SERVICES. Coverage is limited to first purchasers only and excludes if you sell or otherwise transfer the ownership of the Projector.