Frequently Asked Questions
| Q. What is the life expectancy of my lamp? | |
| Projection displays with lamps can last for many hours depending on the model and lamp used. How the display is used and cared for can also determine how much life the lamp will have. It is recommended to follow the provided displays guide, to gain the most out of the lamp. Such as allowing for adequate ventilation. Manufacturers have also designed the necessary amount of time to cool down the lamp after use, so by properly turning off the display can help to extend the lamp life, abruptly turning off the display may cause the lamp life to shorten. | |
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| Q. How do I get a replacement lamp, in or out of warranty? | |
| For Offsite Warranty :Send your product with your original purchase details at your nearest Vivitek Service Center mentioned in the Support =>Warranty section on the website. For Onsite Warranty : Please fill all the details in the Product Registration form available on our website. You can also write to us at service@vivitek.in |
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| Q. How much do replacement lamps/remotes cost? | |
| You will need to contact your local dealer/reseller. Vivitek is available through authorized retailers, dealers, distributors and resellers. Vivitek has partnered with key partners across India. These authorized partners can be found under the where to buy section on our website. | |
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| Q. How do I get warranty service? | |
| Send your projector along with the complete original purchase details at your nearest Vivitek Service Center. Vivitek customer service hours of operation are from Monday to Friday, 9:00 AM to 6:00 PM IST. | |
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| Q. How do I register my projector for warranty? | |
| Complete and mail in the information given in the Online Product Registration form available on our website. | |
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| Q. What is DLP® technology and how does it work? | |
| DLP®-based projectors produce stunning images with digital clarity and precision. The DLP chip uses millions of tiny mirrors to reflect all colors of visible light to project an all-digital image on the screen. Here's how digital light processing works: Simply put, the white light of a projector lamp is passed through a color wheel, which turns the white light into colors of green, red, and blue. These colors are then transferred to the DLP chip, creating as many as 16 million colors. | |
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| Q. Where can I purchase your products? | |
| Vivitek is available through authorized retailers, dealers, distributors and resellers. Vivitek has partnered with key partners across India. These authorized partners can be found under the where to buy section on our website. | |
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| Q. How do I get another copy of my manual? | |
| Write to us at service@vivitek.in | |
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| Q. How long does it take to get a lamp after I order one? | |
| The lamp can be sent out within 3 to 5 business days of receiving the completed order form; it will take about another 1 - 5 business days via ground shipping to reach the customer. | |
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| Q. Should I install the projector lamp myself? | |
| For most projectors, installing a projector lamp is simple and usually only involves the turning of a few screws. However, keep in mind that the projector lamp housing and glass are very fragile, so you should consult your owners' manual or the instructions that came with the projector lamp, before you attempt to install the lamp yourself. The most important precaution to note is when handling the projector lamp, NEVER touch the glass housing on the lamp. Oils from your fingers can cause the projector bulb to burn out or even burst prematurely. Handle the projector bulb carefully using the metal housing, and your lamp should last thousands of hours. |
